Knowledge base

• Getting Started with Us

  Let's Get Started. Important GET STARTED Information

  • Our Support Desk- The #1 Way to Communicate with Us
  • How to Use TEAMWORK (ONLY FOR WEBSITE CLIENTS)
  • Admin Access to Your Facebook Business Page
  • Getting Started with the ASNSPARK! CRM - Logging In - Navigation
  • Sample Contact List Spreadsheet (Updated 3-11-2022)

• ASNSPARK! CRM

  Getting Started with the ASNSPARK! CRM for Marketing, Sales, Recruiting

  • Getting Started with the ASNSPARK! CRM - Logging In - Navigation
  • ASNSPARK! CRM How to Understand and Manage Your Dashboard
  • ASNSPARK! CRM Managing Account Settings
  • Admins vs Users in Your CRM ACCOUNT
  • ASNSPARK! CRM How to Add a New Staff Member to Your CRM Account.
  • Setting Up Your Email Signature (UPDATED) August 2021

  See all 14 articles

  Contacts - Everything About Managing Contacts

  • ASNSPARK! CRM - Understanding Contacts and Smart Lists
  • How to Upload Contacts (BULK) with Tags- UPDATED
  • ASNSPARK! CRM - Generally Managing Contacts
  • ASNSPARK! CRM- How to Send Mass Texts and Emails
  • ASN SPARK! CRM Smartlist Settings
  • ASNSpark! CRM- How to Delete a Contact

  See all 9 articles

  Marketing Opportunities within the CRM

  • ASNSPARK! CRM How to Make a Call from your CRM Account
  • Bulk Requests - Overview (UPDATED)
  • How to Manually Remove Someone from a Campaign
  • ASNSPARK! CRM How to Use Tasks and Opportunities
  • Form Builder
  • Survey Builder

  Scheduling and Calendar

  • ASNSPARK! CRM NEW Calendar Modal Update 2022
  • ASNSPARK! CRM Creating Calendars with Multiple Team Members Availability
  • ASNSPARK! CRM Rescheduling Appointments
  • ASNSPARK! CRM Creating and Editing Calendars
  • ASNSpark! CRM - How to Sync Your Google Calendar with Your ASNSpark! Calendar
  • Synch your Outlook Calendar with Your ASNSPARK! CRM Calendar

  See all 8 articles

  Employee Portals AKA "Membership" Areas

  • Employee Portal (Membership) Introduction
  • Employee Portal (Membership) Settings
  • Employee Portal (Membership) Creating Courses and Lessons
  • Adding Media to Posts
  • Employee Portals (Memberships) Creating Offers
  • Employee Portal (Membership) What Your Staff will See

  See all 7 articles

  Workflows (Advanced CRM Use)

  • ASNSPARK! CRM- An Overview of Workflows (ADVANCED)
  • ASNSPARK! CRM - Using Forms in Workflows (ADVANCED)
  • ASNSPARK! CRM - Using Appointments in Workflows (Advanced)
  • ASNSPARK! CRM - How To Set User Reminders in Workflows (Advanced)
  • ASNSPARK! CRM - Repeating or Recurring Workflows (Advanced)
  • ASNSPARK! CRM - Using the GO TO Function in Workflows (Advanced)

  See all 7 articles

• SCOPE Program

  Understanding SCOPE

  • The Facebook FANS Strategy!
  • SCOPE E-Newsletter Information
  • Getting Started with the ASNSPARK! CRM - Logging In - Navigation
  • How to Upload Contacts (BULK) with TAGS- Updated
  • Using the Built in Review Program by ASNSpark! CRM 2022

  Blog Posting/Company News

  • Where/Who do I submit content for my blog?
  • How many times per month can I submit "Company News"?
  • Perfect Images from Your Blog to Social Media

  Facebook FAQ

  • How to View Your Billing Statements in Facebook

• SCIP PROGRAMS

  SCIP RECRUITING

  • Getting Started with the ASNSPARK! CRM - Logging In - Navigation
  • ASNSPARK! CRM - Understanding Contacts and Smart Lists
  • ASNSPARK! CRM- How to Send Mass Texts and Emails
  • How to Upload Contacts (BULK) with Tags- Updated
  • Synch your Outlook Calendar with Your ASNSPARK! CRM Calendar
  • How to SYNC your Google Calendar with your ASNSPARK! CRM Recruiting Calendar

  See all 12 articles

  SCIP CARE

  • First, Decide WHO is in Charge of Lead Communications
  • ASN SPARK! CRM - Understanding Contacts and Smartlists
  • ASNSPARK! CRM- How to Send Mass Texts and Emails
  • How to Upload Contacts (BULK) with TAGS- Updated
  • The Phone Number- How it Works

• GEM PROGRAM- Google My Business

  GEM PROGRAM- Google My Business

  • How to Add ASN to Your Google My Business Listing

• FAQ

  Submitting a Ticket on the Support Desk

  • How do I submit a ticket on this support desk?

  Getting Client Reviews

  • Where should I direct my clients to add reviews for my home care agency?

  All Reporting

  • What Reporting Does LTCEP Provide in 2022?

  Facebook

  • How do I like OTHER Facebook Pages as MY Facebook Business Page?
  • I don't see usernames and passwords for my Facebook Business Page, why?

  Billing

  • How do I change my credit card number?
  • Can I Change My Program- Increase Services or Decrease Services?
  • I need a W9 from My Senior Service DBA Approved Senior Network
  • How do I cancel my program?

  All Other Social Media Questions

  • I need the usernames and passwords for all of my social media accounts. Where do I get this?

• ASN WEBSITE FAQ

  WEBSITE FAQ

  • Is my website down or is it just ME?
  • When ASN Builds My Website, Do I Get ADMIN ACCESS to the SITE?
  • How do I clear my cache on my web browser?