FAQ

Submitting a Ticket on the Support Desk

• How do I submit a ticket on this support desk?

Phone/Conference Calls for Help

• How do I set up an appointment to speak with Valerie, George, or a staff member?

Getting Client Reviews

• Where should I direct my clients to add reviews for my home care agency?

All Reporting

• What Reporting Does LTCEP Provide in 2020?

Google Analytics

• How Do I Add LTCEP to My Google Analytics Account?

Facebook

• 2019- Facebook Reviews are Now RECOMMENDATIONS.
• How do I like OTHER Facebook Pages as MY Facebook Business Page?
• I don't see usernames and passwords for my Facebook Business Page, why?

ASN Marketing Websites

• Is my website down or is it just ME?
• How do I clear my cache on my web browser?

Billing

• How do I change my credit card number?
• Can I Change My Program- Increase Services or Decrease Services?
• I need a W9 from My Senior Service DBA LTC Expert Publications...
• How do I cancel my program?

All Other Social Media Questions

• Should I be checking and responding to the emails in Gmail? (junkmail accounts)
• I need the usernames and passwords for all of my social media accounts. Where do I get this?
• I don't see my blog posts showing up on my Facebook/LinkedIn/Twitter etc what should I do?