How do I store more than one phone number or email address for a contact?

Many families share contact duties. An adult daughter may have a cell phone, a work line and a personal email, and a hospital case manager may have a direct line plus a department number. Instead of creating separate records, you can keep every number and address on one contact.

Limits

• Up to 11 phone numbers per contact, each with its own label such as Mobile, Home, Work or Landline.
• One primary email plus up to 10 additional email addresses.
• Only one phone number and one email can be primary at a time.

Add phone numbers

1. Go to Contacts and open the contact.
2. In the phone numbers section, add each number and choose a label. Each label can be used only once per contact.
3. Check Primary next to the main number.
4. To edit a number, click it. To remove one, click the trash icon.

Enter numbers outside the US with their country code, for example +44 for the UK.

Add email addresses

1. Open the contact and find the Email Address area.
2. Click Add Another Email and enter the address.
3. Repeat as needed, then click Save Changes.
4. To change the primary email, click the star icon next to the address you want.

Why the primary matters

Calls, texts, emails and workflows use the primary number and primary email. If no phone number is marked primary, the first one listed is used. Check the primary before adding the contact to a campaign.

Import and export

• Import: put extra emails in an Additional Email column and extra numbers in an Additional Phone column, separated by commas. Map those columns during the import.
• Export: the export file only includes columns visible in your contact list. Use Manage Fields to show the email and phone columns first.

Common questions

• Can I reorder phone numbers? Numbers display in the order entered. To reorder, remove and re-add them.
• What happens to extra emails when I merge duplicates? The merge screen lets you review all the addresses and pick which one stays primary. Merges cannot be undone.
• Can a workflow find a contact by an additional email? Yes. In the Find Contact workflow action, select Email as the match field and turn on the option to include additional emails.

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