How do I stop contacts from changing the time zone when they book?

By default, people booking online can choose their own time zone, and the appointment is converted to yours. If your agency only serves local families, you may prefer that every booking happens in your office's time zone to avoid confusion.

How the setting works

Say a family member in New York books a 5:00 pm slot with an agency in California.

• Contact time zone on (default): the appointment is for 5:00 pm Eastern. Your team sees it at 2:00 pm Pacific.
• Contact time zone off: the appointment is for 5:00 pm Pacific, your account's time zone. The time zone selector is hidden on the booking page.

Turning it off makes sense if your agency sits near a time zone line, or if adult children in other states often book on behalf of a parent who lives near you.

Turn off contact time zone

1. Go to Settings, then Business Profile.
2. Scroll to the General section.
3. Check Disable Contact Timezone and save.

Check your business time zone first

With contact time zone off, every booking uses your account's time zone, so make sure it is correct. Go to Settings, then Business Profile, and check the Time Zone field near your business address.

Consider adding your time zone to the calendar's description, for example "All times shown in Central Time", so out-of-state family members are not caught off guard.

Have a question about your own account? Submit a ticket and our team will follow up.