How do I update my credit card or billing information?

Use the right billing portal below to securely update your credit card or payment information. Each service bills separately, so pick the one that matches the charge.

• ASN Programs
• ASNSpark! CRM
• Facebook and Instagram Ads
• Google Ads

ASN Program Billing (processed by ChargeOver)

Payments for Approved Senior Network programs are processed through ChargeOver. This includes GoCareLocal, GoCarePro, Recruiting Programs, Lead Programs and other ASN services.

The portal is operated by our payment provider. Your card details are entered on their system and are never collected or stored by ASN.

Update your ASN payment method (opens in a new tab)

ASNSpark! CRM Billing (managed in your CRM account)

1. Log in to your ASNSpark! CRM account.
2. Click Settings in the left-hand menu.
3. Select Billing.
4. Find the Payment Methods section.
5. Click Add New Card.
6. Enter your new card number, expiration date, security code (CVV/CVC) and billing ZIP or postal code.
7. Click Save or Add Card.
8. When the new card appears under Payment Methods, choose Set as Primary.
9. Confirm the new card is listed as your Primary payment method.
10. After the new card is primary, you can remove an old or expired card if needed.

Important: the billing ZIP or postal code must match what your bank or card company has on file, or the card may be declined.

Facebook and Instagram Ads (managed in your Meta Ads account)

If you run Facebook or Instagram advertising, your ad payment method is managed directly in your Meta Ads account.

1. Log in to Meta Ads Manager.
2. Make sure the correct Ad Account is selected.
3. Open Billing.
4. Go to Payment Settings.
5. Select Add Payment Method and enter the new credit or debit card.
6. Follow the prompts to save it.
7. If appropriate, make the new card your primary or default payment method.

Important: you may need to be an administrator of the Ad Account to change its payment methods. If a card is expired or declined, add the new payment method before removing the old one.

Google Ads (managed in your Google Ads account)

If you run Google Ads, your ad payment method is managed directly in your Google Ads account.

1. Log in to Google Ads.
2. Make sure you are viewing the correct Google Ads account.
3. Click Billing.
4. Select Payment methods.
5. Click Add payment method and enter the new credit or debit card.
6. Select Set this payment method as primary if you want Google to use it for future ad charges.
7. Click Save.

When replacing an old or expired card, add the new card and make it primary before removing the old one.

Important: you need Admin or Billing permissions in Google Ads to change payment methods.

Need help?

Not sure which portal you need? Submit a ticket, call 888-404-1513 or email support@asnsupport.com. Please never send card numbers by email, text or ticket.

You can also find this information on our website: asnhomecaremarketing.com/billing.

This answer describes how Approved Senior Network generally works. Your written agreement defines your program's deliverables, access, responsibilities and terms.

Have a question about your own account? Submit a ticket and our team will follow up. You can also browse all FAQs on our website.