Send everything through a support ticket. We route it to the right team member and keep it with your account history.
What helps us most
- Photos: real photos of your team, office and community events. Attach the original files rather than screenshots, and add a few sentences on who or what is shown.
- Agency news: new services, awards, hires, events or community involvement. Send it as a Word or Google Doc, not a PDF, so we can work with the text.
- Deadlines: let us know if something is tied to a date, such as an event or open house.
The amount and type of content included depends on your program. Your written agreement defines your deliverables. See also Do we approve every piece of content before publication?
Please only send photos you have permission to use. Do not send anything that identifies a client or includes protected health information.
This answer describes how Approved Senior Network generally works. Your written agreement defines your program's deliverables, access, responsibilities and terms.
Have a question about your own account? Submit a ticket and our team will follow up. You can also browse all FAQs on our website.
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