Is my website down, or is it just me?

A quick check tells you whether the site is down for everyone or only on your device.

1. Try another device and network. Open your website on your phone with Wi-Fi turned off, so it uses cellular data. If it loads there, the site is up and the issue is with your computer or office network.
2. Clear your browser cache. Follow Google's steps: Clear cache and cookies. Then reload the site.
3. Try a private window. An incognito or private window loads the site without saved data.

If the site is down everywhere

Submit a ticket right away with "Website down" in the subject line. Include your website address, the time you noticed it and a screenshot of any error message.

This answer describes how Approved Senior Network generally works. Your written agreement defines your program's deliverables, access, responsibilities and terms.

Have a question about your own account? Submit a ticket and our team will follow up. You can also browse all FAQs on our website.