How do I delete contacts?

Deleting old or test records keeps your contact list clean and your reports accurate. Because deletion removes a contact's history, take a moment to confirm you have the right records before you start.

Important: only account admins can delete contacts. Deleted contacts can be restored for 60 days, but their conversations, notes and tasks may not come back with them. Export anything you need to keep first.

Delete one or more contacts

1. Go to Contacts.
2. Check the box next to each contact you want to delete. To select every contact on the page or in your account, use the checkbox at the top of the list.
3. Click the Delete (trash can) icon in the action bar.
4. Type DELETE in the confirmation box and confirm.
5. Track progress on the Bulk Actions page.

Delete contacts automatically

You can use a workflow to remove contacts you no longer need, such as test entries or invalid records.

1. Go to Automation, then Workflows, and create a workflow.
2. Choose a trigger, such as Contact Tag with a tag like "Delete".
3. Add the Delete Contact action.
4. Test carefully, then publish.

Best practices

• Double-check your selection before confirming.
• Export contacts to CSV before a large clean-up.
• Limit delete permission to admins and trusted team members.
• Admins can hide the Delete button on the contact detail page to prevent accidents.

Common questions

• I do not see the trash can icon. Select at least one contact first. If it still does not appear, you do not have admin permission.
• Are deleted contacts removed from workflows and campaigns? Yes, from all of them.
• Will this affect my reports? It can change historical campaign numbers.
• Can I get a deleted contact back? Yes, within 60 days. See our article on restoring deleted contacts.

Have a question about your own account? Submit a ticket and our team will follow up.