How do I start a group text with several contacts?

Group texting lets you message several contacts in one thread, such as the adult children coordinating care for a parent. Everyone sees every message, so you do not have to repeat yourself across separate conversations.

Before you start

• You need an ASNSpark! CRM local phone number with texting turned on. Toll-free numbers and short codes do not support group texts.
• All participants must have US or Canada phone numbers.
• A group can have 2 to 9 participants.
• Contacts on Do Not Disturb (DND) cannot be added.
• If your role only lets you see assigned contacts, you can only include contacts assigned to you. You also need access to the number the group was created from.

Create a group text on the desktop

1. Go to Conversations.
2. Click the blue Create New Message button.
3. Choose Message Contacts. (Choose Message Teammates for an internal group.)
4. Select Group Conversation, pick the number to send from and add 2 to 9 participants.
5. Click Create Conversation, type your message and click Send.

Create a group text in the LeadConnector app

1. Open the LeadConnector app and tap Conversations.
2. Choose Group Chat.
3. Select your phone number and add 2 to 9 contacts.
4. Give the group a name if you like, so it is easy to find later.
5. Tap Start Chat.

Things you cannot change later

• You cannot add or remove people, or change the sending number, after the group is created. Start a new group instead.
• If someone in the group turns on DND, the whole thread stops working. Create a new group without that person.
• If a participant's contact is deleted or their number is edited, messages still go to the original number. You will see an Updated or Deleted label next to them.

Common questions

• Can I send pictures and files? Yes. Images show in the thread and files appear as downloads. If a file fails to send, try a smaller version.
• Can everyone see the full history? Yes.
• How do I see who is in the group? Click the Chat Participants icon at the top of the thread.

Have a question about your own account? Submit a ticket and our team will follow up.