How do I track, pause or cancel bulk actions?

Every large job you start from Contacts, such as an import, export, bulk tag, bulk text or bulk delete, is logged on the Bulk Actions page. Use it to confirm a job finished, see what failed and stop a job when plans change.

Open the Bulk Actions page

Go to Contacts, then Bulk Actions. Each row shows the action name, type, who started it, when, and its status (Queued, In Progress, Paused, Complete or Cancelled).

Find a specific job

Filter by Status, Action Type, User or Date Range. This is helpful when several team members run bulk actions in the same week.

See results and errors

1. Click Show Stats on the row.
2. Review totals, successes and errors.
3. Click Download to export an error log with the reason each record failed.

Pause, edit or cancel a job

Scheduled or drip jobs, such as a bulk text to referral partners, can be changed after they start.

1. Click the three-dot menu on the row.
2. Choose Pause to stop temporarily, Edit to change the schedule or Cancel to stop the rest of the job.
3. Refresh the page and open Show Stats to see what already went out.

Anything processed before you paused or cancelled stays as it is.

Restore deleted contacts

For a bulk delete job, the three-dot menu includes Restore, available for 60 days after the deletion. Bulk emails, bulk texts, email verification and bulk tag additions cannot be reversed.

Common questions

• Where is my export file? On this page. Click the download arrow on the export row within 30 days.
• Why do I have to confirm consent when importing? Contacts who never agreed to hear from you bounce, unsubscribe and mark messages as spam, which hurts delivery for your whole account.

Have a question about your own account? Submit a ticket and our team will follow up.