How do read and unread conversations work, and how do I mark one as read?

In ASNSpark! CRM, opening a conversation does not mark it as read. A conversation stays unread until someone replies or marks it read on purpose. This keeps a new family inquiry or referral from being treated as handled just because someone clicked on it.

What marks a conversation as read

• Replying to the conversation.
• Clicking the Mark as Read icon in the conversation.
• A workflow that uses the Edit Conversation action to change the read status.

Mark a conversation as read on the desktop

1. Go to Conversations and open Team Inbox (or My Inbox).
2. Click the unread conversation.
3. Reply, or click the Mark as Read icon in the upper right of the conversation.
4. Check that the conversation no longer shows as unread.

To mark several conversations at once, check the boxes next to them in the conversation list and choose Mark as Read or Mark as Unread from the toolbar.

Find unread messages in the LeadConnector app

1. Open the LeadConnector app and tap Conversations.
2. Tap an unread conversation.
3. The chat opens at the first unread message, with a New divider just above it. Scroll up for older messages or down for the latest.
4. Reply, or mark the conversation as read when you are done.

The New divider disappears on its own once the conversation is read, including when you or a teammate reply from the desktop or another phone.

Common questions

• Why does a conversation stay unread after I open it? This is by design, so messages are not missed. Reply or click Mark as Read.
• Can I mark it read without replying? Yes. Use the Mark as Read icon.
• Can this happen automatically? Yes. An account admin can add the Edit Conversation action to a workflow to mark conversations read or unread, or archive them.

Have a question about your own account? Submit a ticket and our team will follow up.