How do I use Internal Chat to message my team?

Internal Chat is private messaging between your team members inside ASNSpark! CRM. It is not tied to any contact, and contacts never see it. Use it for quick questions like "Who can cover the Tuesday assessment?" without switching to another app.

Where to find it

In Conversations, open My Inbox on the left. You will see:

• Assigned to Me: conversations where you are the contact owner.
• Internal Chat: team chats you are part of.

Team Inbox shows contact conversations based on your access. Users with assigned-only access see conversations they own or follow. Admins see everything.

Start an internal chat

1. In Conversations, click New and choose Internal Chat.
2. Select the teammates to include.
3. Click Start Chat.

You can send text, emojis and attachments. To make a chat easier to find, click the edit icon at the top and add a subject. You can search chats by subject, participant or last message.

Add people to an existing chat

1. Open the chat and click Add Users in the right panel.
2. Select the teammates and click Next.
3. Choose whether they can see earlier messages, then click Confirm.

Note: once added, people cannot be removed from a chat.

Get notified

Go to Settings, then My Profile, then Notifications. Choose to be notified for every internal chat message, or only when you are added to a new chat.

Who can see what

• Anyone with access to Conversations can start an internal chat.
• Only users on your account can be added.
• Only the people in a chat can see it. Even admins cannot see chats they are not part of.
• Internal Chat is included at no extra cost.

Keep client health details out of internal chats. Use only what your team needs to coordinate.

Have a question about your own account? Submit a ticket and our team will follow up.