How do I get alerted when my calendar or video connection disconnects?

If your Google, Outlook or iCloud calendar, Zoom or Microsoft Teams connection drops, bookings can land on top of other commitments or go out without a meeting link. ASNSpark! CRM can alert you right away so you can reconnect before it affects families or referral partners.

Choose how you are alerted

1. Go to Settings, then My Profile, then Notifications.
2. Scroll to the Calendar section.
3. Turn each alert type on or off: In-App, Email and SMS.
4. Save your changes.

Email and in-app alerts are on by default. In-app alerts show in your browser and in the LeadConnector mobile app.

What the alerts include

• Email: which connection dropped, what that affects and how to reconnect.
• In-app: a notification in ASNSpark! CRM and on your phone.
• SMS: a text with the connection name and your account details.

Good to know

• Only the user whose connection dropped is alerted. Account admins are not notified about other users' connections, so each team member should keep these alerts on.
• Text alerts only go out if a phone number is saved on your user profile.
• Email and text alerts may count toward your account's messaging usage.

When you get an alert

Reconnect the service from Calendars, then Calendar Settings, then Connections. Calendars are on the main tab. Zoom and Teams are on the Video Conferencing tab. After reconnecting, upcoming appointments catch up automatically, and missing Zoom or Teams links are added.

Have a question about your own account? Submit a ticket and our team will follow up.