How do I connect or reconnect my Google Calendar to ASNSpark! CRM?

Connecting your Google Calendar keeps your ASNSpark! CRM appointments and your Google events in sync both ways. Families and referral partners who book with you will not be offered times you are already busy, which prevents double bookings.

Each team member connects their own calendar. The connection belongs to your user profile, not to the whole account. An admin cannot connect someone else's Google account for them.

Before you start

• Have the login for the Google account whose calendar you want to use. Gmail and Google Workspace accounts both work.
• If you are signed in to several Google accounts in your browser, sign out of the ones you do not want to connect. This avoids connecting the wrong one.

Connect your Google Calendar

1. In ASNSpark! CRM, go to Calendars and click Calendar Settings in the upper right.
2. Open the Connections tab.
3. Click Connect next to Google Calendar.
4. Choose your Google account.
5. Allow every permission Google asks for, including full calendar access. If you skip a permission, syncing will not work.

If you use more than one Google calendar, choose one as your linked calendar for new bookings and add the others as conflict calendars. Busy times on conflict calendars are blocked off so nobody can book over them.

Reconnect when syncing stops

Reconnecting fixes most sync problems, including after a password change or when permissions were removed. You will not lose any appointments. Upcoming appointments created while the calendar was disconnected sync automatically once you reconnect.

1. Check for a warning first. Go to Settings, then Integrations, then Google. If you see a missing-permissions warning, click Reconnect and allow all permissions. This often fixes it on its own.
2. If syncing still fails, remove the connection. Go to Settings, then My Profile, then Calendar Settings. Click the trash icon next to your Google account, check the confirmation box and click Confirm.
3. Connect it again. In the same place, click + Add New and follow the connection steps above.
4. Test it. Create a test appointment and confirm it appears in both ASNSpark! CRM and Google Calendar.

Common questions

• Why did my calendar stop syncing? Usually because the Google sign-in expired, the calendar was deleted, or a permission was removed after it was connected.
• I see a banner about a deleted calendar. Click Fix This on the banner, then Remove Deleted Calendars, and connect or choose an active calendar.
• The Connections page keeps loading. Clear your browser cache and cookies, refresh and check your internet connection. Google's steps: Clear cache and cookies.
• Can I switch to a different Google account? Yes. Remove the current connection, then connect using the other account.

Have a question about your own account? Submit a ticket and our team will follow up.