What is the difference between a linked calendar and a conflict calendar?

When you connect Google, Outlook or iCloud to ASNSpark! CRM, you choose how each outside calendar is used. Getting these two settings right is what prevents double bookings and makes sure new appointments land where you expect.

Linked calendar

• This is the one outside calendar that ASNSpark! CRM writes new appointments to. When a hospital case manager books a meeting with you, it appears on this calendar.
• Events you add to this calendar also come back into ASNSpark! CRM.
• You can have only one linked calendar at a time.
• You need permission to make changes to the calendar to pick it as your linked calendar.
• Your linked calendar is automatically checked for conflicts too.

Conflict calendars

• These are calendars ASNSpark! CRM reads only. Their busy times block your availability so nobody can book over them.
• You can add as many as you need, such as a personal calendar, a shared office calendar or a holiday calendar.
• Only events marked Busy block time. Events marked Free appear but leave the slot open.
• Read-only access is enough for a conflict calendar.

Set them up

1. Connect your outside calendar first under Calendars, then Calendar Settings, then Connections.
2. Go to Settings, then My Profile, then Calendar Configuration.
3. Click Edit next to the linked calendar and choose the calendar new appointments should go to.
4. Click Edit next to conflict calendars and check every calendar that should block your time.
5. Save your changes.

Good to know

• Connecting an account and choosing calendars are two separate steps. If your account shows as connected but appointments are not appearing where you expect, check these settings before reconnecting.
• Calendly calendars can only be used as conflict calendars, never as a linked calendar.
• If the Calendar Configuration panel is missing, you have not connected an outside calendar yet.

Have a question about your own account? Submit a ticket and our team will follow up.