How do I fix the Google Calendar "writer access" error or a missing Google calendar?

Sometimes your Google account is connected but a specific calendar will not sync, cannot be selected, or shows an error about writer access. This usually comes down to sharing permissions in Google, not a broken connection. If your Google Calendar stopped syncing completely, see How do I connect or reconnect my Google Calendar to ASNSpark! CRM? first.

The "You need to have writer access" error

This means the Google account you connected can see the calendar but is not allowed to add events to it. It happens most often with a calendar owned by someone else, such as a shared office or intake calendar. The calendar's owner needs to give your account edit access:

1. The owner signs in to Google Calendar.
2. They hover over the calendar, click the three-dot menu and choose Settings and sharing.
3. Under Share with specific people, they click Add people and enter the email of the Google account you connected to ASNSpark! CRM.
4. They set permission to Make changes to events and click Send.

The calendar should now sync. Google's help: Share your calendar with someone.

My Google account is connected but a calendar is not showing

1. Go to Calendars, then Calendar Settings, then Connections, and confirm the right Google account is listed.
2. Go to Settings, then Integrations, then Google. If you see a missing-permissions warning, click Reconnect, choose the same Google account and allow every permission.
3. Check that the calendar you want belongs to that Google account, or has been shared with it.
4. Open Settings, then My Profile, then Calendar Configuration and make sure the calendar is selected as your linked calendar or a conflict calendar.

A connected account and a selected calendar are two different things. If the account looks fine, fix the calendar selection instead of reconnecting again and again.

Why Google connections break

• You changed your Google password.
• Access for ASNSpark! CRM was removed in your Google account security settings.
• Google flagged unusual activity and blocked outside apps.
• Google's sign-in for the connection expired.

In each case, reconnecting fixes it. Existing appointments in ASNSpark! CRM are not lost.

Tips

• Reconnect with the same Google account. You do not need to switch accounts just because the connection needs attention.
• Each user connects their own account. An admin should not log in as another user to connect that person's Google account.
• If nothing here fixes it, Submit a ticket and tell us which user and which calendar is affected.

Have a question about your own account? Submit a ticket and our team will follow up.