How does Local Presence Dialing work in the LeadConnector app?

Local Presence Dialing makes your outbound calls show a phone number with the same area code as the person you are calling. Families and referral sources are more likely to answer a local number than an unfamiliar one.

How the app picks a number

When you call from the LeadConnector app, it looks through the phone numbers on your account and chooses the best match in this order:

1. A number with the contact's area code. The app also tries the closest city first, then any number in the same state.
2. If there is no match, the number assigned to you.
3. If you have no assigned number, your account's main number.

If you call someone outside the U.S. or Canada and your account has a number in that country, the app uses it. Toll-free numbers are not picked automatically.

Turn it on (account admin)

This is set once on the computer and applies to everyone using the app.

1. In ASNSpark! CRM, go to Settings, then Phone Numbers.
2. Open Voice, then Other Settings, then Outbound Call.
3. Under Default Phone Number for Outbound Calls, select Local Presence Dialing.
4. Make sure everyone updates the LeadConnector app. Local Presence then works automatically on every call.

Use a different number for one call

On the call screen, open the Number Picker. It lists every number you can call from, with labels showing whether it is assigned to you or to the account and whether it is local, mobile or toll-free. Pick one for this call. The next call goes back to Local Presence automatically.

Common questions

• Does this cost extra? No. If you want numbers in more area codes, you would need to add those numbers. Submit a ticket to ask about it.
• Can I turn it off for just one user? No. It is an account-wide setting. Any user can override the number for a single call with the Number Picker.
• Does it work when I call from my phone's own number? No. Calls placed through your phone carrier show your personal number. Local Presence applies to calls placed through the ASNSpark! CRM dialer in the app.
• Does using several numbers help with spam labels? Spreading calls across numbers can help, but keep an eye on each number's reputation.

Have a question about your own account? Submit a ticket and our team will follow up.