Why am I not getting notifications in the LeadConnector mobile app?

ASNSpark! CRM works on your phone through the LeadConnector app, available free in the Apple App Store and Google Play. Log in with the same email and password you use for ASNSpark! CRM.

If new texts, calls or appointment alerts are not reaching your phone, the app has a built-in checkup that finds the cause in about a minute.

Run the notification checkup

1. Make sure the LeadConnector app is up to date in the App Store or Google Play.
2. Open the app and go to Settings.
3. Tap Diagnose Notifications, then Start Diagnosis.
4. The app checks four things: your network, notification permission, sound settings and whether a test notification actually arrives.
5. When the test notification is sent, tap Received if it arrived, Didn't receive if it did not, or Resend to try again.
6. For any check that needs attention, follow the steps the app shows you.
7. After you change a setting, tap Run diagnosis again to confirm it is fixed.

What each check means

• Network: your phone needs a working Wi-Fi or cellular connection to receive notifications.
• Notifications: your phone must allow LeadConnector to send notifications. You can turn this on in your phone's settings under Notifications.
• Sound: a silent ringer, Focus mode or Do Not Disturb can hide alerts even when they arrive.
• Test delivery: confirms a real notification reaches your phone.

Still not getting notifications?

If every check passes but notifications still do not arrive:

1. Tap Copy report at the end of the diagnosis.
2. Submit a ticket and paste the report into it, along with your phone model.

The report shows our team exactly what the app found, so we can resolve it faster.

Have a question about your own account? Submit a ticket and our team will follow up.