How do I set my calendar's weekly hours and change hours for a specific date?

Your calendar's hours decide which times families and referral partners can book. Weekly Working Hours are your regular schedule that repeats every week. Date-Specific Hours change your hours for one or more particular dates, such as a holiday or a community health fair.

Important: Date-Specific Hours always replace your weekly hours for that date. They do not add to them.

Set your Weekly Working Hours

1. Go to Calendars > Calendar Settings and click Edit on the calendar.
2. Select Availability in the left menu.
3. Under Booking Availability, click the team member's name to open the side panel.
4. In Weekly Working Hours, click Edit and set the hours for each day.
5. Optional: click Copy to apply one day's hours to other days.
6. Click Save.

Set Date-Specific Hours

1. Open the calendar's Availability settings.
2. In the Date-Specific Hours section, click + Add Date-Specific Hours.
3. Pick one or more dates.
4. Set the start and end time, or mark the dates as unavailable.
5. Save. The same hours apply to every date you picked.

Dates in a row are grouped into one entry (for example, Jan 2 to 5). Dates that are not in a row get their own entries. You can edit or delete each entry later.

Good uses for Date-Specific Hours

• Holidays: mark Thanksgiving or Christmas as unavailable.
• Personal time: block out an afternoon for an appointment without creating a blocked slot.
• Extra hours: open evening times for a week when hospital discharges are high.

Extending a day: enter the full range

If your weekly hours are 9:00 AM to 5:00 PM and you want to take bookings until 8:00 PM on one Tuesday, set Date-Specific Hours of 9:00 AM to 8:00 PM for that date. If you enter only 5:00 PM to 8:00 PM, that Tuesday will be open only from 5 to 8.

Common questions

• Why did my weekly hours disappear on a certain day? That date has Date-Specific Hours, which replace the weekly hours. Edit the entry to cover the full range you want.
• Can I set an every-other-week schedule? Not as a repeating pattern. Weekly hours repeat every week only. Use Date-Specific Hours for the alternating days, and add them several months ahead so you do not have to update them often.
• Can I update hours for several team members at once? Yes. Use Bulk edit in the calendar's Availability tab.

Have a question about your own account? Submit a ticket and our team will follow up.