Why are appointment time slots missing from my booking calendar?

When a family or referral partner opens your booking link and sees no times, or fewer times than you expect, one of your calendar settings is usually blocking them. Work through the checks below in order.

1. Make sure you are editing the right calendar

Go to Calendars, then Calendar Settings, and click the pencil icon on the calendar. Confirm the name, type and group match the booking link you are testing.

2. Check working hours

• Open the Availability tab and confirm the weekly hours are right.
• Look for date-specific hours that close a day you expect to be open.

3. Check that a team member is assigned

Under the calendar's details, at least one team member must be selected. With no one assigned, no slots appear.

4. Review slot length, interval and buffers

On the Availability tab, look at the meeting duration, the slot interval and any buffer time after appointments. An odd combination, such as a 90-minute assessment on a 60-minute interval with a 30-minute buffer, can leave gaps or remove slots you expect.

5. Check booking limits

• Minimum scheduling notice: times too close to now are hidden.
• Date range: times too far in the future are hidden.
• Daily limit: once the day's appointment limit is reached, that day closes.
• Capacity: on calendars that allow several bookings per slot, a slot closes only when it is full. An appointment that overlaps two slots uses one spot in each.

6. Look at your connected calendars

Busy events on a connected Google, Outlook or iCloud calendar block those times, even if your working hours say you are open. Check the events on your conflict calendars and whether they are marked Busy or Free.

7. Confirm time zones

Check the time zone on your user profile, on the calendar and on the booking page. A mismatch can shift slots or make them disappear for some viewers.

Still stuck? Use the Troubleshooting Tool

In Calendar Settings, click the wrench icon next to the calendar, pick a date and hover over any unavailable slot. It tells you exactly why that slot is blocked. See How do I use the calendar Troubleshooting Tool? for what each reason means.

Common questions

• A team member shows as available but never gets booked. On round robin calendars, assignment rules and priority settings decide who gets each booking. Review those settings.
• Slots look different on another device. Clear the browser cache and check the time zone on each device.

Have a question about your own account? Submit a ticket and our team will follow up.