How do I send a personalized video message from the LeadConnector app?

A short video from you can make an appointment confirmation or follow-up feel personal. Families see a real face before you show up for an in-home assessment, which builds trust and helps reduce no-shows. You can record and send one right from the LeadConnector app.

Record and send a video

1. Open a conversation with the contact in the LeadConnector app. This works in text conversations and in Facebook or Instagram messages.
2. Tap the + icon.
3. Tap Video to open your camera and record.
4. Tap Use Video and send.

The contact receives a link with a preview image. They tap it to watch in their phone's browser. Nothing needs to be downloaded.

Tips for a good video

• Keep it to 30 to 60 seconds.
• Say the person's name and mention something specific, such as the day and time of the visit.
• Look at the camera and smile.
• End with one simple ask, such as "Reply here if anything changes."
• Do not mention health details in the video.

Common questions

• Can I send videos from my computer? No. This feature is only in the mobile app.
• Can I tell if they watched it? Not at this time. There is no view tracking for these videos.
• Is there a length limit? There is no set limit, but longer videos upload slowly. Keep them under 2 minutes.
• Can I add a message with the video? Yes, you can include a short text message along with the video link.

Have a question about your own account? Submit a ticket and our team will follow up.