The Troubleshooting Tool shows exactly why a time slot cannot be booked. Instead of guessing which setting is the problem, you hover over a blocked slot and it tells you the reason. It is built in and needs no setup.
Open the tool
- Go to Calendars, click Calendar Settings and click the wrench icon next to the calendar, or
- While editing a calendar, click Troubleshoot Calendar in the top right.
Check a slot
- Pick a date on the calendar grid.
- Hover over any unavailable slot to see the reason.
The tool only shows slots your calendar could offer based on its hours and interval. For example, with hours of 10 to 12 and 6 to 8 and a 60-minute interval, you will see only 10, 11, 6 and 7. Days the calendar is closed show no slots. Times are shown in your own time zone, not the contact's.
What each reason means
| Reason | What it means |
|---|---|
| USER | No team member is available at this time |
| COLLECTIVE | At least one required team member is unavailable |
| CONFLICT | A busy event on a connected outside calendar |
| BOOKED | Already booked in ASNSpark! CRM |
| BLOCKED | Time was manually blocked off |
| NOTICE | Too soon, based on minimum scheduling notice |
| TOOFAR | Beyond the allowed date range |
| DAYLIMIT | The day's appointment limit is reached |
| SLOTMAX | The slot's booking limit is reached |
| BUFFER | Buffer time around another appointment |
| DURATION | The appointment is too long for the open gap |
| PAST | The time has already passed |
| LOOKBUSY | Hidden by the Look Busy setting |
| NO SEATS | All seats are taken |
Fix the most common problems
- No working hours: edit the calendar, open the Availability tab and add hours for each day.
- Connection problems: go to Calendar Settings, then Connections, confirm Google or Outlook shows as connected and reconnect if needed.
- Deleted calendar banner: if a connected calendar was deleted in Google or Outlook, click Fix This on the banner, review the list and click Remove Deleted Calendars. Then choose an active calendar.
- Missing permissions: go to Settings, then My Staff, edit the team member and open their calendar configuration to confirm all permissions were granted.
- Double bookings: use the tool to see which team members overlap. Double bookings usually happen when several users are synced to the same outside calendar, or when a calendar that should block time is not set as a conflict calendar.
What the tool does not cover
It only checks calendar settings. It does not show workflow or automation errors. For those, review the workflow itself, or Submit a ticket.
Have a question about your own account? Submit a ticket and our team will follow up.
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