Each calendar has a handful of settings that decide which times families and referral partners can book. Getting these right prevents back-to-back assessments with no drive time and stops last-minute bookings you cannot staff.
The settings explained
| Setting | What it controls | Home care example |
|---|---|---|
| Slot Duration | How long each appointment lasts. | 60 minutes for an in-home assessment. |
| Slot Interval | How often a new start time is offered. | Every 30 minutes, so 9:00, 9:30, 10:00. |
| Buffer | Protected time before or after each appointment. | 30 minutes after each visit for driving to the next home. |
| Appointments per Slot | How many people can book the same time. | 10 for a family caregiver information session. |
| Appointments per Day | The most appointments allowed in one day on this calendar. | 4 assessments per day per coordinator. |
| Minimum Scheduling Notice | How far ahead someone must book. | 24 hours, so you have time to prepare. |
| Date Range | How far into the future someone can book. | 4 weeks out. |
| Office Hours | The hours when booking is allowed. | Monday to Friday, 9 to 5. |
| Event Color | The color of these appointments on your calendar. | Green for assessments, blue for referral meetings. |
How duration, interval and buffer work together
- Open 9:00 to 11:00, 30-minute duration, 30-minute interval: slots at 9:00, 9:30, 10:00 and 10:30.
- Same hours, 30-minute duration, 15-minute interval: slots every 15 minutes from 9:00 to 10:30.
- With a 15-minute buffer after each appointment: if someone books 10:00 to 10:30, the next open slot is 10:45.
Common questions
- Can I set different buffers or date ranges for different appointment types? Not on one calendar. These settings apply to the whole calendar. Create a separate calendar for each appointment type that needs different rules.
- Can I change the slot interval for certain days? No. It applies to all open hours. Use a separate calendar if one day needs a different rhythm.
- Does Appointments per Day count across all my calendars? No. It counts per calendar only.
- Will changing a setting affect appointments already booked? No. Changes to duration, notice, office hours and the rest apply only to new bookings. Existing appointments stay as they are.
- Can more than one person book the same time? Only if Appointments per Slot is set higher than 1.
- Can I use buffer for drive time? Yes. This is one of the best uses for it with in-home visits.
If time slots are missing even though your hours look right, also check your Schedule, blocked off time and any conflict calendars connected to your profile.
Have a question about your own account? Submit a ticket and our team will follow up.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article