How do I block spam and unwanted callers in the LeadConnector app?

The LeadConnector app helps you spot likely spam calls and block unwanted numbers in one tap, so your team spends time on real family inquiries and referrals.

Spam Likely labels

Calls that look suspicious get a Spam Likely label automatically. There is nothing to set up. You will see the label:

• On the incoming call screen, above the caller ID.
• On the call screen if you answer.
• In your recent calls list.
• On the call details screen, even for missed calls.

The label comes from outside phone reputation data. It cannot be turned off, and normal calls are not affected.

Block a caller with Do Not Disturb

Do Not Disturb (DND) stops calls and messages to and from a contact. You can apply it right where you are working.

During an incoming call:

1. Tap DND on the incoming call screen.
2. The call ends and the number is added to DND. Future calls and messages are blocked.

From your call history:

1. Open Call Logs.
2. Tap the call.
3. Tap DND.

From Conversations:

1. Open Conversations.
2. Swipe left on the conversation.
3. Tap the DND icon.
4. Choose which channels to block, such as calls only, text only or all channels.

What DND does and does not do

• The contact stays in ASNSpark! CRM. Nothing is deleted.
• Contacts on DND are kept out of campaigns and workflows for the blocked channels.
• DND set in the app applies everywhere, including ASNSpark! CRM on your computer.

Undo DND

Open the contact's record, go to Details and change the DND settings.

Tip: check your DND list now and then so a real referral partner or family is not blocked by mistake.

Have a question about your own account? Submit a ticket and our team will follow up.